Buying a property for the first time is tough in itself and having a great team to help you with the whole process makes all the difference. I was lucky enough to have received an outstanding service from Michael Cooper of Cooper Mortgages who had not only been very open to hear about my present circumstance, he had also used his knowledge and expertise to give us financial advice that's tailor fit to our situation. He's very reliable in terms of being proactive on updates as well as making sure all our queries via email and SMS are replied on. Overall satisfied with the excellent service we received :)

We used Cooper Mortgages to help us buy our first home and from the first message, online meeting to our settlement was just amazing to work with Michael. Thank you Michael for all the effort you put into helping us from early morning to late at night you we're always willing and helpful. If we could give you 10 ⭐ stars we would. Van Vuuren family

A big shout out to Michael Cooper for what we define as excellence! From our first online meeting , right through our purchase experience. As our first home , we were absolutely amazed how easy the whole transaction went! Thank you Michael for your outstanding customer service, your excellent lending advice and over all service! Greetings from the van der Walt family from Palmerston North.

Michael was amazing from our first contact to post settlement. He guided us through the process answering all our questions and giving us clarity in a confusing at times process. His recommendations for various services were spot on and was always available to answer questions and provide guidance. Everything we asked of him he did or provided sound reasons through his years of experience. The fact we weren't in the same city never caused any issues and in fact probably benefited us in many ways. I would and have recommended Michael to anyone that will listen and will be keeping his details close at hand for any future services and re-fixing of rates.

I had an outstanding experience with Cooper Mortgage! From the very beginning, their team was professional, responsive, and incredibly supportive. My mortgage consultant, Michael, went above and beyond to guide me through the entire process. They took the time to explain everything clearly, answered all my questions, and made sure I felt confident every step of the way. What really impressed me was their attention to detail and commitment to finding the best solution for my needs. Thanks to their expertise and dedication. The entire process was smooth, efficient, and stress-free. I highly recommend Cooper Mortgage to anyone looking for a reliable, knowledgeable, and client-focused mortgage company. They truly care about their clients and deliver exceptional service. Thank you, Cooper Mortgages, for making this such a positive experience!

I am so happy I chose Michael from Cooper Mortgages. He was very patient with me and had plenty of advice to offer as a first-time home buyer. I was so nervous, and Michael made me believe my dream can also come true. Wow, now I can say proudly, thanks to Michael. I'm now a first-time home owner. I highly recommend Michael at Cooper Mortgages. Once again, THANK YOU so much, Michael.

Michael, and the team, were simply amazing to deal with. They are dedicated and hold commitment, tolerance and perseverance towards their clients. Michael was available, for calls and emails. He talked me through the banking prerequisites, pre-approval process, budgeting, and lending advice. To anyone who wants to make homeownership a reality, I highly recommend Cooper Mortgages.

Michael was very helpful with leading us through the whole process of buying our first home. we felt very comfortable asking him any questions we had as being first home buyers we didn’t know how the process worked.

Michael made the entire process super simple for us as first home buyers. He provided great service, Was extremely helpful and gave us good clear advice. Would definitely recommend Cooper Mortgages, Super easy process all around. Thanks again Michael!

Michael at Cooper Mortgages was absolutely fantastic and really got us sorted. From day one we were updated regularly and his communication throughout was fantastic. Not only did he give great advise, he took the stress out of the whole process. He gave us great lending advise, but also helped us with future budgets and will keep an eye over our mortgage when it comes off it’s fixed term. I have full trust in him to continue to help us with our mortgage in the future. Thank you Michael.

Michael was fantastic to deal with. He was always available to answer any questions we had and made the whole process of buying our first home very easy. We highly recommend him to anyone looking for a mortgage broker.

We have used Michael for a few years now and he is always professional, knowledgeable and gets the job done. We highly recommend him to anyone looking for a mortgage broker.

I just went unconditional on my offer yesterday! It all still feels like a dream to me. I see a lot of people looking for MAs in the area they live in - Don't be afraid to reach out to MAs in other city people, I still haven't met my MA in person, Mr.James Puah, who helped me through the thick and thin! This guy is available till late night always answering your queries, top guy! Even my solicitor was based in Auckland and I live here in the Waikato. I also partnered with Kainga Ora for my first home and it can be a very slow process, but in the end patience paid off. Feel free to ask questions if you have any and I'll try my best to help. My entire process from submitting my docs to KO to unconditional took 2 months 2 weeks! Oh, and I only had 5% deposit too!

James Puah was referred to me by a friend and colleague at work who, at that time, was also looking for a house. I was hesitant at first because I thought I would get a better interest rate if I went directly to the bank. However, after doing further research, I learned that it's actually better to get a mortgage advisor—and that proved true. James was able to get us a better deal with the bank compared to my friends who went directly to the bank. He also guided me on what to do when our vendor turned out to be uncooperative regarding a maintenance issue. James has been very helpful even in matters outside the scope of his work—sometimes even beyond working hours! His genuine concern for his clients is something I truly admire, as it's rare to see these days. He answers all my questions patiently, which is impressive considering the number of clients he has. He is the best mortgage advisor you could ever have, and my husband and I are forever grateful to him. God bless you more, James!

Our Mortgage Adviser - James Puah was a huge help throughout our entire home-buying journey. From the very beginning, he was always quick to reply (even at odd hours!) and made us feel completely at ease. We really appreciated that he never judged our spending habits or asked us to "clean up" our accounts before getting started—he simply worked with what we had and guided us step by step. He supported us with every property we considered, providing detailed insights on comparable sales and giving honest financial advice before we made any offers. It was clear that he genuinely cared about helping us make the right decision, not just closing a deal. What stood out the most was how patient, transparent, and reassuring James was. He never pressured us, always kept us informed, and made sure we understood each stage of the process. Thanks to his help, we were able to confidently buy our first home! We couldn't recommend him more highly!

We came to James Puah just to get to know the basics of what goes into buying a house. He was immediately receptive and very encouraging, even taking calls with us late into the night. It made us realise we were pretty much ready to start looking. We sent him plenty of houses to get his opinion and he was very straight up with us, clearly keeping our best financial interest as the most important factor. We didn't feel rushed at all through the process. James goes beyond just getting you in a house, he has a good grasp of general financial principles, what the banks want to see when your applying and what houses are going give you the best bang for your buck. He turned our wildest dreams into a reality and we are very grateful for his guidance. Definitely recommend if you're looking for a trusted MA.

As first home buyers the process quickly became quite stressful but we were so lucky to have the support of James Puah, he was incredibly knowledgeable at every point of the process making it significantly easier for us and helped us to get the best options available as well as explaining the pros and cons of everything. Even after the sale has been completed and we have moved in, James has still been available to help us navigate things related to the house. If we ever need to purchase property again we would 100% work with James again and would very much recommend others to do the same. Thanks again James

After feeling like buying a home was not possible, we found James through the first home buyers Facebook group. James has been excellent throughout our first home buying journey! He was quick, clear and concise. No question went unanswered. James made what we thought was too difficult and maybe impossible, possible and made it feel so easy. Thank you James for making it possible for us, we finally did it! We teamed up with James and agent Frank Liang, the absolute perfect duo! We did it!

James Puah assisted my partner and I in purchasing our first home. He was super helpful in explaining the process, helping us achieve our goals and pushing to get us better deals with the bank. He was quick to respond and clarified any questions we had. We would highly recommend James and will definitely be using him in future property purchases.